Verizon Wireless - Customer Service Call Center
INDIANA -- I've been a Verizon Wireless customer for almost 9 years (the longest commitment I've made to any company in my life). And I was calling their customer service center to clear up a small issue to upgrade my phone now that I'm out of contract.
The first representative I spoke to HUNG UP ON ME when I didn't immediately give my account number (which I have never had to provide before). I called back immediately to report this worker and the next representative put me on hold to "go get a supervisor" after about ten minutes she came back on the line saying all supervisors were busy, so I waited even longer. After another twenty minutes she came back on and said they were still busy and asked me to hold a little longer. Finally I said forget it and hung up. I will be switching to AT&T, Verizon will receive no more of my money!
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