HSBC Complaint - Invasive "Anti Fraud" Policy
Recently signed up for HSBC "Cash or Fly" Platinum Master Card as they offered a true 1% cash rebate on purchases. During a recent trip from my southern residence to the Midwest my card was refused at a motel late at night. Upon calling the customer "service" number I was told by the Filipino lady that I had not given them notice of traveling out of my "home" area. While discussing how asinine this policy was, she hung up on me. In talking to a supervisor the next day I was told this was the policy and if I travel to various areas I have to let them know beforehand. I was also getting frequent emails from HSBC's "anti-fraud unit" each time I charged an air ticket or paid a hotel bill. Naturally, I canceled the card as I consider this a total invasion of my privacy as well as stupidity on the part of what would seem to be a sophisticated banking company.