Time Warner Cable - Not My Internet, They Say
LEXINGTON, KENTUCKY -- I feel like I'm in the Twilight Zone. I decided I wanted Internet from Time Warner Cable, so I went online and filled out the form and gave them my credit card information. I didn't give my Social Security number since they said I didn't have to if I was willing to have automatic withdrawal.
But apparently if the person asking for service doesn't provide a Social Security number, Time Warner looks in their system and finds someone with the same last name and uses HIS Social Security number. Anyway, that's what happened.
The installer came to hook it up. He said it wasn't in my name but in someone else's. I said, "But I'm paying for it." He said it still wasn't in my name. Well, okay, what did I care?
The installer hadn't been gone thirty minutes when the Internet quit working. I tried to talk to someone (after being on hold for about twenty-five minutes), but I didn't have Internet, you know--some guy with my last name had it--so they wouldn't talk to me. I therefore had no power to get anything done, and they get pretty huffy with you when you call and try to cancel or get things taken care of if you insist that it is YOUR Internet when they've chosen to make it someone else's (I have the receipt they sent me--in MY NAME).
After a few days I went to the local office and returned the equipment and made them take my credit card off their records. They refused to return my money so I'm out $35. They said that if I'd give them MY Social Security number they'd come back and give me Internet. Not in this lifetime, Time Warner, not in this lifetime.