Hotwire - Very Disappointing Room Reservation
Hotel Room - Complaint
I recently booked a room through Hotwire that was advertised as a 3.5 star room. Before I booked, and knew which hotel it would be, I looked at the list of amenities on their website and it said all rooms were smoke free. So I booked a room. When I arrived at the hotel I was told that only smoking rooms were available and I couldn't have a non- smoking room.
I called Hotwire after my stay to complain, and told them it was false advertising to say all rooms were smoke free. All I got was a series of arguments from the CSR quoting company policy and saying there was nothing that could be done. No refund or partial refund offered. Hotwire clearly DOES NOT CARE whether customers are satisfied or not. I will never book through them again. And the hotel room had not been cleaned and the restaurant was dirty and short of food at the complimentary breakfast. Services certainly not as advertised.
Stay away from this company. It's too bad, because I used to book through them and was very satisfied, but my bookings with them inthe past year have gone WAY DOWNHILL.