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Roomster.com - Unauthorized Renewal and Charge to My Bank Account

24/7 support - Complaint
Review by seductionslumberparties on 2013-08-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
NEW YORK, NEW YORK -- I registered on 7/15 for free, you cannot receive emails that way so on 7/19 I upgraded to a two week $14.95 subscription that said nothing about renewing as a matter of fact I specifically made sure it didn't renew because I know how sites commonly scam people that way. Anyway, I found another room mate on Roommate.com with no issues and never any renewal bogusness. Now Roomster is refusing to refund me. I contacted BBB and am awaiting a response.
Comments:2 Replies - Latest reply on 2013-08-06
Posted by Weedwhacked on 2013-08-06:
Said nothing about renewing? You're wrong. Below is from their terms and conditions.

" an initial two week Full Membership subscription for $14.95, or an initial four week Full Membership subscription for $29.95. You will be asked to choose an initial Full Membership subscription period when you sign up for Full Membership.

AUTOMATIC RENEWAL. If you subscribe for Full Membership, your subscription will automatically renew following the applicable initial subscription period for three additional, successive 30 day periods at a rate of $29.95 for each 30 day period,"
Posted by Bee on 2013-08-06:
It very clearly states in the FAQ section of Roomster, as well as in the terms of use that they automatically renew.

from their website:

"Subscription" gets you all the functionality of a "Basic Account" plus access to a secure private mailbox and the social connect features. "Full Membership" rates are flexible. Rates start at $5.95 for 3 days of full access, $14.95 for 2 weeks of full access, or $29.95 for 4 weeks of full access. All subscriptions are automatically renewed (up to a maximum of three times or until canceled) to ensure uninterrupted access to your Roomster messages.

"3 day trial subscriptions are renewed for additional 30 days for $29.95 and continue to be renewed every 30 days up to a maximum of three times or until canceled. 2 week trial subscriptions are renewed for additional 30 days for $29.95 and continue to be renewed every 30 days up to a maximum of three times or until canceled. 4 week trial subscriptions are renewed for additional 30 days for $29.95 and continue to be renewed every 30 days up to a maximum of three times or until canceled as per the Terms Of Use."

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