DirecTV - One frustration after another!!!
MESA, ARIZONA -- I signed up for what looked like a great bundle package with DirecTV - for combined internet and TV, with 200 channels and 3 DVRs, my bill was to be about $85 a month. Not too bad, right? Well, first of all, when they installer came to my apartment, the FIRST thing he did was ask me for cash so he could go to Home Depot to buy a cinder block. I'm sorry...WHAT??? Either I should have been informed I needed to provide a cinder block, or the tech should have been prepared for what was obviously going to be an apartment install (ie, not allowed to attach the dish to the building). I mean, is that not something that is routinely included with install? I should not have to pay more when I am already paying for "installation". That right there made me super wary of both the tech and the company.
Afterwards, he installed the dish and boxes in one room, then told me he didn't know how to get to one of the other rooms. I'm sorry. Maybe I just had a tech who had NO idea what he was doing, but doesn't it seem like these guys would have come up against everything and be able to figure out how to run wire to another room?
Anyway, after everything was installed, I turned on the boxes and everything seemed to be working, but then suddenly everything went fuzzy. The tech unplugged the box and plugged back in, and it went through the "reloading/rebuffering" for a good 5 minutes before it was back on. This happened no less than 3 times during the tech's visit. He then told me..."Well, hopefully it won't do that again." Guess what? It did. I kept having to unplug and replug it at least twice more that day after he left. A few hours later, he TEXTED me to see if it was working. it just seemed weird to me. Unprofessional.
Fast forward a year. Services worked fairly well, but then I moved into a rented house. I was told that there was a "special" moving deal" and that I would save HUNDREDS! I assumed that meant it would be fairly hassle-free. Nope. I was required to remove the old dis from my patio per my apartment complex, but was told the tech "could not" do that for me, that they would bring a new dish to my new house and just leave the other one there. Sorry...that's not ok! I had to physically cut and remove all the old wires (which were EVERYWHERE by the way), unscrew the giant dish from the 2 cinder blocks, and drag everything down 2 flights of stairs to the dumpster. Why is this my responsibility?
At my new house, I had planned on mounting the dish on cinder blocks before, in the backyard. Well my new tech told me this was not possible. Because the wire would stretch more than 100 feet and I wouldn't be able to get a signal. Not only that, but he said he would have to drill through several outside walls to be able to install in all 3 rooms. I was not allowed per my landlord to mount it on the house. So my only option was to cancel services. I thought I had a very good case, as installation their way was not possible because of my landlord. But apparently that was not good enough for them. I spoke with multiple CS reps, and each one told me they could not waive the early cancellation fee even though it was NOT my fault that I could not install! I mean...what did they expect me to do?? Just pay what was now $150 a month for nothing?? I guess so. I ended up having to pay $240 in early cancellation fees. Now I have Netflix and Hulu and pay $15 a month. DirecTV SO NOT WORTH IT. CS is nonexistent and nobody knows what they're doing.