Domino's Pizza Complaint - Horrible food and atrocious, abusive service
QUINCY, MASSACHUSETTS -- Defensive and threatening when we called back because pizza was stale and badly burned. When we called to tell them we weren't eating it and couldn't believe they wouldn't have just thrown it out, the manager told us "if you don't want it dry, you should have ordered extra sauce" and then threatened to never deliver to our home if we called back. Called back? We called once. It says right on the box to say something if you're not satisfied. Well, I wasn't with a pizza that looked like it had been sitting out for days and delivered lukewarm and blackened. It stunk up my home for hours. I was about to throw some jeans on and complain in person about how rude they were on the phone. The only thing I said was, "It was burnt and dry so we're not actually eating it," and was about to hang up when he put me on hold and then had another defensive person bark at me. I handed the phone to my boyfriend, and he couldn't believe what a jerk the guy was to us for nothing more than saying that the pizza wasn't great and we weren't eating it.
I was so disgusted at the pizza and how we were treated that I made sure we took a photo to dissuade anyone from ordering anything this location. I have sent this to all my friends and posted it anywhere that allowed me. What's worse is I complained to their national 800 number and was contacted by Domino's Pizza Headquarters two days later, which I thought to be a bit slow... after the call and their assurance that this would be sorted out, the NEXT day, I came home to nasty note on my door from someone at Domino's (assumingly, because I have never spoken up about anything else that's pissed me off. The audacity was startling.) where I complained about and it read, "Nice house you have here, b*tch."
Can you believe it? That's an implied threat. Do yourself a favor and don't complain because the people in these jobs clearly have a vendetta against all of society... especially those who ask remind them to, oh, I don't know... do their f***ing job properly.