T-Mobile - Account Scams
Phones - Complaint
VALLEY STREAM, NEW YORK -- My daughter went into T-Mobile store to inquire about a new phone and when does the contract on our family plan end. Store manager stated it had several months to go before it expired but recommended that he can close the account, waive the early termination if she agreed to open new account with the family plan, that way she gets the phone she wants. This suggestions coming directly from the store manager sounded credible since he's the person in charge of the store. Well, the old account was never closed and kept growing and growing for early termination and numbers ported - the numbers we no longer had. After tired less calls and letters back and forth to T-Mobile customer service, fraud department, store manager, district manager - nothing has been resolved. Nothing is on file of our concerns/complaints from the beginning. Both managers promised, apologized for wrong code use in ending the account, they were trying in the beginning to correct and kept apologizing but of course nothing was ever corrected. Lets just say that its over a year fighting this and now a nasty collection attorney is calling, harassing my daughter and threatening to go to court. I know this is a scam - it sounded too good from the beginning. T-Mobile is trapping their dedicated customers into scams, not only getting them harassed with collection calls, causing a lot of stress and ruining a perfect credit. I will help her fight but why do such a sneaky move to a happy, dedicated over 6 year customer with a family plan.
P.S. we still have the second family account, still paying on time and still thinking positive about this whole sick situation. Cant wait to finish the contract and tell them to screw themselves with my account - while we still fight for the first account mistake. Pray for us.