Sprint - Broken Promises Bad Cell Service Very Bad Customer Service
Calling Customer Service From Phone - Complaint
MACOMB COUNTY, MICHIGAN -- Horrible!! First off they promised me an Air-wave if I had a bad signal in my home, which I do. I also get dropped calls and bad signals inside and outside my home. I requested the Air-Wave and they said they'd mailed it. It never came, I called them they had no clue, said I did not quality for it and gave me 4 different stories, kept me on hold and hung up on me repeatedly.
After 5 calls and 2 hours to customer dis-service. I discovered that you need to have more than 95% bad/dropped calls/signal and 3 months of that to quality for an Air-Wave at no charge otherwise y can pay for the Air-wave more $$...
A month later I called customer dis-service and they had no clue again, 1st I was told my area has a good signal, ok I don't have one, the call center plays games leaves you with dead air time hangs up and never calls back I was hung up on 2x. Half the time you can't understand what their say because they drop their voice, mumble, speed talk and don't make sense.
Also this time I was told to qualify for the free air-wave the computer said: good, better and best and I was good. When I asked what percentage was "good" he could not answer (their usual response) when I pressed again for an answer he said I was rated as "fair" for a signal. I continued to ask how and why I can't receive the Air-wave, he said he had to check with his supervisor and put me on hold, my total time on the line with him over 35 min. while on hold the line cut out it sounded more like a hang-up than a dropped call, no call back again from Sprint, that was their 3rd hang-up on my today. Horrible!!
All said and done the only thing they're good at is take your money and tying us in their illegal contract.
I have a brand new Galaxy S4 and Sprint tried to also blame my hand set, what a bunch of slimy snakes.