Days Inn - Worst Place Ever - Disgusting
both with hotel staff and Days Inn corporate - Complaint
BAR HARBOR, PENNSYLVANIA -- Stayed here in July 2013 - room had musty odor, but got in late so just went to bed. tub drain was a bit slow in am but was in a hurry and the rest was working so we headed out. Upon return there was stuff floating in the toilet, but again in a hurry to get showers and change to meet friends for dinner. Flushed toilet and it overflowed over my daughter's shoes, the floor and into the carpet. She had to hold the valve and stand in the tub while we found help to stop the water running. It would not plunge and they had to turn the water off and go find an auger. we were unable to shower and had to be let into an empty room to even change for dinner because they were still trying to fix it after 30 minutes. Upon our return the floor was still wet and the carpet was soaked. Dehumidifier was off and overflowed when tried to empty it. Complained to desk clerk at time of incident and after and was told "Oh, OK" The manager was not available and no effort was made to resolve our complaints. The next morning I demanded to speak to the manager who had to be called at home. Never did talk to her and the offer was to take 5% off the bill. Meanwhile, another patron was in the office asking for a plunger - again! Days Inn Guarantee posted on the wall is that EVERYTHING WORKS!! LIES!!!! Called corporate and was PROMISED manager would call but since it is independently owned they could not help me. Never did hear from manager and will NEVER stay in a Days Inn again!
Room in general was old with cracking paint, old fixtures, musty and smelly, furniture was peeling in both the room we were given and the room we were allowed to change in. Staff was foreign students with little or no training that were completely clueless. What kind of desk clerk when you complain just goes "oh, ok." and does NOTHING and offers NOTHING. Expresses NO concern at all?