Overstock.com - Completely awful!
Lauren Grey Canopy Bed - Complaint
WASHINGTON -- I ordered the Lauren Grey canopy bed from Overstock.com with expedited shipping. Boxes arrived within a few days (it ships in two different boxes). I opened them to find one box was correct, while the other box was to a completely different piece of furniture!
I called to complain, and they did immediately refund what I paid for expedited shipping and said they would look into it. However, the next day I received an email saying the bed was out of stock, they wouldn't know if it would be back IN stock for over a month, and here's $30 of in-store credit to overstock.com...like I'm going to use that!
I was even more appalled at the dismissive tone of the email when I discovered that there is another Lauren Canopy bed that is *exactly the same* with the exception of a different colored headboard. I called to ask if they could send me the 2nd box for that one instead. I was given several days of run around, being referred to different departments and different people. Someone tried to tell me that just because two beds LOOK alike doesn't mean they have the same parts...I had to inform her that the beds did not simply "look alike," they were actually the same bed with the same model number.
Finally they agreed to ship those parts to me, and kept informing me that the "warehouse was working on it". I was told the bed would go out with expedited shipping. (Ironically, the original bed color had come back in stock while all of this was going on.) My bed shipped over a week after the original incident started and guess what??: No expedited shipping! Instead of 2 business days I was told it would arrive in 5-10 business days. I called to complain and they claimed that there was nothing in the notes about expedited shipping, yet it did say that RIGHT in the email chain that I was looking at from their customer service reps (I spoke to about 9 different people).
Overstock literally messed this up at every step of the way and I will never shop there again. Oh well, guess I'll never get to use my $30 in store credit.
Btw, still waiting on my bed.