Orbitz - No Customer Service - Selling Rooms That Don't Exist!
Hotel Reservations - Complaint
CHICAGO, ILLINOIS -- On Saturday 8/3/2013 I booked a room at a hotel in Milwaukee through Orbitz. When I arrived at the hotel I was informed that they did not have a reservation and they had no rooms. After telling them it was on Orbitz they told me they had been full all day but Orbitz kept sending them rooms and it was not their problem.
THIS ROOM WAS PRE-PAID AND I WAS CHARGED AND GOT A CONFIRMATION!!!
I called Orbitz, and the agent who was obviously speaking English as a second language called the hotel, was told they were full and then blamed everything on the hotel. The most he was willing to do was to cancel the reservation. When I asked about another room he wanted to do nothing until I asked for a supervisor. I was then told he called every other hotel showing as available and told they were full and it was the fault of each hotel and not Orbitz.
He told me to book another online that I did and then came back and told me they were full as well after they charged my credit card again.
He only offered to refund the first charge in five days and wanted to do nothing else until I demanded. There was no customer service, I was lied to about what hotel's he called, the website does not display proper rooms available but they sure do instantly charge your credit card but they are not willing to refund for their errors.
I told them it was their responsibility to find me another room and to pay for it which he said his supervisor said they couldn't do (after I was told no supervisors were available) and then after pushing they said they could find a room 25 miles away, gave me a name of a hotel but would not give me directions. I didn't know where I was at the time. When pressed for directions he then hung up on me.
I called back and was told the only note in the account was that I agreed to a refund of the first hotel and that was it. Needless to say I was left stranded and without a room that night by Orbitz. Yes, you still charged my card!
When I contacted them about the charges they claim that I stayed at the second hotel which I was told was full after making the reservation.
NEVER NEVER book through Orbitz or trust what they say they have in room inventory.