Hotwire Bait and Switch
ISLAMORADA, FLORIDA -- I booked a hotel through Hotwire's "secret hot rate hotels". I researched hotels in the area and knew there were only a few that could be 3 star and worth $374/night. I was hoping for the Checca Lodge. I got the PostcardInn at $224/night. I was happy with that since there were many nice rooms at $374 on their website. I called the hotel in advance to find out what room we were getting. They said "a queen, standard room" no view, certainly not worth $374. On the hotel's website, that room was worth $159/night. The hotel was not able to upgrade me since they were sold out. I called Hotwire and after many calls to the manager at the hotel, they found out the room was only worth $189 including tax. Did I get a refund? NOOOOOO. I received $100 in Hotwire bucks. I have to use their "product" again to receive a credit. HUGE SCAM!
I called our local news station and have told everyone I know not use Hotwire. It's a joke.