Letter Received From Home Depot Today.
Received a letter today from Home Depot that I haven't used my credit card in 22 months and if I did not use it by October, they would lower my credit limit!! I feel this is intimidating and threatening. My husband has been ill and we were not really spending money for awhile, but things have improved and we were going to have flooring installed thru Home Depot and had picked out some nice flooring and were planning to put it on the Home Depot charge!
After receiving this letter, I called and was told by a rude customer service person that I could just cancel my charge out, but that I would never be able to apply again!! I have never been treated like this!! Found this very disturbing that Home Depot would treat people this way! She suggested that I just cancel out my account, so I did.
The letter and the way I was treated by your customer service was very upsetting, and I would hope you change your policy, how sad to be treated with such disrespect!!