Xfinity/Comcast - Terrible/Technicians/Inexperienced
Cable Installation - Complaint
HOUSTON, TEXAS -- I had Xfinity/Comcast to come out to my home July 19, 2012 to install the bundle package.
I had uverse TV, telephone and internet when the inexperience technician arrived.
**When the inexperience technician left my home, I had no cable TV, telephone, nor internet.
**The inexperienced technician damaged a new laptop that was taken out of the manufacturer box.
**My television no longer would come on.
**The router that the Xfinity/Comcast installed, still belonged to a previous Xfinity/Comcast customer that had canceled.
**The Xfinity/Comcast technician even left my wires outside exposed on my home.
**It took Xfinity/Comcast five days to get another technician back out to correct what the initial inexperience technician mistakes.
**The second Xfinity/Comcast technician was not any better as far as knowledge.
**I immediately contacted Xfinity/Comcast, a claim was given, I was told by the customer loyalty department to have a television technician to come out to my home to repair the TV, and fax the receipt to Xfinity/Comcast, and I would be reimbursed.
** I did as Xfinity/Comcast customer loyalty department requested.
** When I closed my Xfinity/Comcast, they sent a Maria out to collect the equipment.
As of today august 07, 2013, I still have not been reimbursed by Xfinity/Comcast. I was told that the Xfinity/Comcast technician was a contractor. But when the inexperience technician came to my home, his truck had Xfinity/Comcast on it.
Today these companies are really sorry!!!!!!!!!!
Please do not do business with them. None of these so call companies.
****The only thing these so call companies are doing is taking the consumers money.