Cingular Wireless Informative - Responsiveness to Customer Complaints
RICHMOND, VIRGINIA -- Over the past three months, I've experienced intermittent and frequently unusable cellular service, lack of carrier/signal, dropped calls, lack of a two-way connection (one party can hear/talk, the other only hears dead space)
It’s not always convenient to call customer service, especially since it’s no longer as convenient, like it was with Suncom's 611 service. The lack of convenience means I can't complain as much. Must mean complaints are down for the company :-)
The last two months, I could not even maintain the connection from my cell phone to customer service without dropping the call. Another indication that customer complaints are down :-)
This web site has been an awesome find for me. I reviewed your complaints and based on all that I found; I have successfully minimized the impact of Cingular's lack of service and benefited from my final call to their Customer Service.
CINGULAR: Well Mr. Smith, we can get you on to a new phone at no charge. This will eliminate all these unfortunate problems you have experienced, and we can do this at no charge to you.
ME: .... (The devil is in the details) I am not interested in either a new plan or a new contract!
CINGULAR: Well you would have to get on a new rate plan for us to upgrade your service.
ME: I am not interested in a new plan. Would you look at paragraph 1C of the Cingular Terms & Conditions Agreement? It states that my service is available to my phone within the operating range of the Suncom system. This is not true. There is no service quality within your service area for customers on the former TDMA network. I would like to find out how I might cancel my service while avoiding the Early Termination Fee.
CINGULAR: If you will agree to remain on the service through the end of your agreement, I will credit the service fees for each month through the end of this agreement.
With a little more conversation, I accepted this offer as an easier approach to that of putting up a fight. I think maybe Cingular may have been reading some of these posts also.
Good luck to any of you who take this approach. Through my own research, I've concluded that Pay as you go plans are the way to go. Watch out though. The providers are equally as tricky in this area also. The top three plans I found were through Net10, TMobile and TracFone. In my area, TMobile has the best all around offer. For those who purchase time in blocks of $100, the minutes cost $0.10 each and do not expire for one year. There do not appear to be any other hidden fees.