Frontier communications - Charged fee on no bill sent & for added feathers to bill
Customer Service - Complaint
I received a bill with billing date of 7/25/13. On the bill was charges for before current charges for 87.76 & current charges of 95.80 witch include late fees. So I called Frontier & told them that I never received a bill for billing date of 6/25/13. They told me that their records showed that they did. I asked how can I prove that I didn't receive the bill? They just said they did. So I requested a copy of bill & asked about the extra charges for some feathers on my my bill that appeared some months before that wore not apart of my original agreement with them. They looked in to it & told me that I would receive a credit for the mistake for 35.02. When I received the duplicate bill their was on explanation of charges or of what I owed them as I requested. So I called back to find out what I owed & about the credit they said I would receive. They told me that I owed the bill & their was no credit just a comp # for removed feathers that I had removed. So I'm writing this review to try to get some help to remedy this problem. I pay my bills on time.