Diamler Chrysler Financial Complaint - RUDE & NASTY CUSTOMER SERVICE
I recently had the WORSE experience of my life with Chrysler Financial. I am currently going thru a rough divorce and have also moved to a totally new city and had fell behind in a payment(unintentially). I contacted Chrysler financial to work out a payment plan to bring my account current and while speaking with the customer service agent I received another call from a Vince Moore, another customer service agent, who ended up leaving a very, very nasty and rude and disrespectful message on my cell phone. When I got home that evening I was informed by my sister that he had also called there and was very rude to her and when she told him that he needed to speak with me regarding the account and that she could take a number and have me call him back he proceeded to discuss my account details with her anyway. When I called the 800 number listed on my invoice to place a complaint I was transferred to yet another customer service agent who was also rude, nasty and disrespectful and refused to give his name. I explained (AGAIN) the situation and asked for a supervisor or manager to which his response was.."We don't have supervisors or Managers that you can speak with" I then asked for an email address to where I can send a complaint and once again was told "We don't have an email where you can send complaints". He then stated "maybe if you would keep your account current then you wouldn't have to worry about people calling you being rude, leaving nasty voice mails and speaking to 3rd parties about your account" and he then hung up on me. I was so appalled and upset that I didn't even call back. I sent a letter to EVERY address that I could find for Diamler/Chrysler and I went on the internet and saw that there were MANY other people who have had similar experiences to mine and it is truly disturbing. I had to explain my situation to at least 4 different customer service agents and out of the 4 only 1 was understanding. It's not like I'm not trying to pay my bill. If I wasn't then I wouldn't have initiated a call to them to make arrangements to bring the account current. Their agents talk to you as if you are just some kind of a deadbeat or a child. They are very rude and disrespectful. Being in a customer service based field myself, I know that respect and confidentiality are key factors to customer satisfaction. It's also a fact that "WORD OF MOUTH" can destroy a company but I guess that Chrysler Financial doesn't care about customer service or customer satisfaction. If this is the type of service that I have to look forward to w/ Chrysler Financial then I'm truly sorry that I EVER became a customer and will NEVER finance another vehicle thru them. I will also advise ALL OF MY FAMILY MEMBERS AND FRIENDS to do the same.
Regretfully a Chrysler Financial Customer,
Yolanda from Virginia
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