Cheaptickets.com - My Flight Was Never Booked.
online booking and customer service - Complaint
HONG KONG, ALASKA -- I booked a ticket to Taipei 6 weeks ago. When I got to the airport the airline had no record of my reservation. But somehow I was charged for the flight insurance. when I called to complain. They told me that I had to call the insurance company, Alliance. When I called them, they told me they would refund my money but I had to provide proof that I had never taken the trip. I asked them how I could do that since there was no record anywhere that I hadn't taken it. they gave me an email address to send the proof too. And after calling cheaptickets a second time and arguing with the person on the other end until I got to talk to a manager, the manager simply told me that they would straighten it out. But this was 3 weeks ago. & I haven't heard from them yet and nothing has happened. And after all of these calls at international rates. I spent more money trying to get my money refunded than the actual refund would be.