Home Builder - Respectfulness, Low Quality, Untranslatable, Cosmetic Issue

Valvista Gilber, AZ Gazania - Complaint
Review by ngolforoushan on 2013-08-08
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
GILBERT, ARIZONA -- Meritage Review:
We are not happy at new home.
Meritage's Sale person get us quote for "Gourmet Kitchen" -our most important reason to buy a brand new home instead of used one" and when we asked about home details they told us we need to go to "Design Center" to get information and we can't go to Design Center until we purchase the home.

Then we purchased the house and in "Design Center" we were shocked that they don't offer "Gourmet Kitchen". We like "Gourmet Kitchen" because we don't like to have a Ranger in our new contemporary house then we offered to Meritage they can put Oven under cook top and additional Microwave in Island , but they didn't accepted. We like Grohe faucets and they don't offer it. They didn't even accept that we pay extra or buy our faucet with our selves...... Briefly, Design Center was a Nightmare for couple of weeks for us.

We had a dream of new fully loaded home with high end contemporary stuffs but they play so much with us till we decided to go with standard option in almost everything except instructional options.

During the walk through day, we detected lots of painting issue and issue with concrete blocks in front yard parking way. They told us they will fix all of the problems before move-in day but in move-in day lots of problems remain as same as before they just changed concrete block in our move-in day and it cause a lots of problem in over move. Just imagine you move-in to your new home in Arizona's hottest days ~120 F and you can't move your truck into your garage.

In all the state of the process of buying of our home sale persons, managers,..... from Meritage were agree that these problem are related to Meritage not me and my wife but higher managers always block or denied our mails and requests.

We called one of the higher managers, Shaun for talking about our problems in new home and he scheduled some day me and my wife take whole day off for meeting Shaun but in meeting day Shaun didn't come. Other people came to our home and they told us Shaun had a meeting and he couldn't come.....What the [snip]! = Meritage means waste your time.

After some arguing, when they saw we are not happy with the situation they called Shaun and he came in less than a minute. I don't know which meeting can be ended in less than minute ..... whatever... He talked with us he accepted that they didn't do a good job and they will had an meeting with two higher managers about doing our backyard for satisfying us. We accept the situation and after 5 weeks suspends us they come with big "No".
Right now I and my wife are totally unsatisfied and unhappy as much as if I can sell it today for good price so I don't loss lots of my money I will do it right now.

I had a lot of problems that it's hard to write all of them in this review. Our friends also had water leakage and damage on their roof.
Comments:1 Replies - Latest reply on 2013-08-09
Posted by Val in Az. on 2013-08-09:
You have to buy something before being able to modify? Wow. You probably should have built a house from the ground up with all the upgrades you were looking for. Have the faucets changed, although they all work basically the same......

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