U-Haul - Don't Count on Picking It Up at the Pickup Location You Reserved
20' Moving Truck - Complaint
HAMBURG, PENNSYLVANIA -- I reserved a 20' U-haul truck one month in advance by reserving it online. The online form required that I select the U-haul location that I would like to pick up the U-haul and listed a wide range of hours that the location would be available. I selected one near my home and planned a time that my wife and I would be available to go together to pick it up.
One day before moving, they sent me a confirmation call about my reservation. They had changed the pickup location drastically and had chosen an arbitrary but specific time that I would be picking up the truck. Instead of picking it up at the location in which I had reserved it (3 min from my house), I would be picking it up at the location they chose (30 minutes from my house). Now I rearrange all of my plans at the last minute to accommodate them.
I questioned their completely changing my pickup location and received the explanation that that location just "didn't have one." When asked if I would receive any sort of discount or other compensation since they didn't follow through, I was told "we don't do that." Even if other companies are more expensive for your move, I would recommend someone else for your moving truck needs unless your moving day schedule is more flexible than mine was.