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Emirates Airlines Complaint - Emirates Airlines - cheating passengers
Complaint
On my last trip to India from US, I have travelled on Emirates Airlines. I had purchased my tickets 4 months in advance. After going to India, I called them again to reconfirm the return flight date and times.
My return flight scheduled departure time was 4.15 am, so I have made sure to report at the airport 3 hrs in advance as required for international travel. There were very long queues at the Emirates counter. By the time I got to the counter after waiting in line for more than one hour, they told me flight is full and they have to look for seats on next flight which leaves in 4 hours, with 12 hours waiting in Dubai or they can book tickets on the next day for the same flight. First when I listened this, I was completely shocked and furious.
In most cases when the flights are over booked, airlines would request and adjust passengers who are traveling short distances. I had to take 4 flights to get to my destination. I am traveling with my wife and one year old child. Not willing to wait for 12 hours in Dubai, I choose to travel next day.
As a compensation, they offered me traveling vouches for future travel between Europe and India, which are valid for one year. When I express my concern that I am a resident of US and doesn't travel to India with in a year, they told me not to worry about that. As long as I send them a request before they expire, they would renew for another year term. So I believed
that story and accepted the vouchers.
Recently before one year period, I wrote to them asking for renewal of the vouchers for another year. They responded by saying I have only option to extend for just 2 more months by paying additional $200 per voucher. After that, if the vouchers are not used, they will expire. I felt like I was cheated 2nd time by Emirates.
Name of the guy who lied to me at HYD airport is Samuel. I just want readers be aware of Emirates voucher(cheating/lies) business practices.
My return flight scheduled departure time was 4.15 am, so I have made sure to report at the airport 3 hrs in advance as required for international travel. There were very long queues at the Emirates counter. By the time I got to the counter after waiting in line for more than one hour, they told me flight is full and they have to look for seats on next flight which leaves in 4 hours, with 12 hours waiting in Dubai or they can book tickets on the next day for the same flight. First when I listened this, I was completely shocked and furious.
In most cases when the flights are over booked, airlines would request and adjust passengers who are traveling short distances. I had to take 4 flights to get to my destination. I am traveling with my wife and one year old child. Not willing to wait for 12 hours in Dubai, I choose to travel next day.
As a compensation, they offered me traveling vouches for future travel between Europe and India, which are valid for one year. When I express my concern that I am a resident of US and doesn't travel to India with in a year, they told me not to worry about that. As long as I send them a request before they expire, they would renew for another year term. So I believed
that story and accepted the vouchers.
Recently before one year period, I wrote to them asking for renewal of the vouchers for another year. They responded by saying I have only option to extend for just 2 more months by paying additional $200 per voucher. After that, if the vouchers are not used, they will expire. I felt like I was cheated 2nd time by Emirates.
Name of the guy who lied to me at HYD airport is Samuel. I just want readers be aware of Emirates voucher(cheating/lies) business practices.
Comments:
Posted by Anonymous on 2006-03-22:
There from India, they hate everybody
Posted by Hugh_Jorgen on 2006-03-22:
Actually, they are from the Emirates, hence the name.
Posted by ejack053824 on 2006-03-22:
I would have thrown in the towel! LOL
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