Total Protect/HomeSure of California - Mechanical Services of Palm Desert, CA
Air Conditioner - Complaint
RIVERSIDE, CALIFORNIA -- Mechanical Services, could not determine what was wrong with my air conditioner after three visit, called HomeSure of Total Protect, I was told to get a local company to repair my air conditioner (Evaporative Coil needed replacing) and they would reimburse me. I sent in the invoices and HomeSure refuse to pay, stating that I did not get prior approval, that was not true. I have been with Total Protect since 2004, no major claims and when I did get a major claim, they denied my claim. A big rip off, I had to pay $2,572.00 out of my own pocket so why do I need them. They have incompetent companies working for them and they penalize the client. I would not work with any of these companies, they all come under Total Protect, recommended by banks, etc.
The president of Total Protect is not protecting anyone but themselves. I have asked for information in writing and they have refused to give me anything in writing. She wants to talk over the telephone so that she deny saying what she has said. Her attitude needs checking (negative) as though the money is coming out of her pocket and not mind.