Ygnition cable Complaint - The worst cable company that i have ever seen
DFW AREA, TEXAS -- About 6 months ago I moved into an apartment complex that has a contract with Ygnition network for their cable services. Unfortunately when I moved in I did not have the money to get satellite due to what the apartment complex wanted me to pay extra to be allowed to have it.At the time my only options were to either get Ygnition or have no TV at all(I can't pick up locals here without cable)so I went with Ygnition. According to their customer service, there is only one technician for every 200 mile radius so if your cable goes out it takes a week to get it fixed and every time that they have to come out to fix something with it, you loose channels! To make matters even worse I finally had the money to get satellite through dish network but as it turns out Ygnition gets their services through dish network. I am really a Ygnition cable subscriber but due to the way Ygnition sets it up it shows that my address is a business one and that I have service through dish network but I don't so now i can't get new service through dish network! Because of this I had to get my grandmother to put dish network in her name just so that I can get their service! To top it all off I am paid up till the end of the month with Ygnition but due to their lack of technicians, they have to come a little early and when I asked for a refund for the time that I will not be receiving that I have already paid for they refused to give it back to me because I did not give them 30 days noticed! They sure did not tell me that when I signed up for their service!
Whatever you do, if you move into an apartment complex who has a contract with Ygnition Network do NOT use them! Borrow the money and get satellite otherwise you will get nothing but a headache from this company! I wish that I would of!!!!
Company Response on 9/8/2010:
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
Customer Relations Associate
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