Sears - Refund Taking Too Long
Washer Repair - Complaint
BANGOR, MAINE -- On 7/1/2013, we had a service call on a Kenmore front-load washer. The problem was diagnosed as a defective control module. $422.64 was charged to my VISA card. This charge was processed, per my bank on 7/4/2013, just 3 days later.
Later, it was discovered that the problem was not the control module, but rather, a loose wire. A new wiring harness was installed 7/26/2013. A credit was issued for $354.44, which was for the difference in the cost of the control module and the wiring harness. It is now 8/8/2013, and the credit has not been processed at my bank. This is almost 2 weeks.
How can I get some resolution to this problem?