Lexmark - Horrible Cust Svc/warranty - Refuses Refund on Pro205 Printer
Pro205 All-in-One Printer
HQ- LEXINGTON, KY TECH SVC- PHILLPINES, KENTUCKY -- I bought this from local Office Depot for $120 with a 5-yr warranty. I am 3 years into this warranty with 2 yrs left and they have replaced the machine 3 times and have sent me 2 print heads.
The worst part of it is all telephone support is done thru the Philippines. Their broken English is difficult to understand. When asked to fax my receipt (which I had to do from the office since my machine is broken) - he called back and asked me to re-send as they used recycled paper there and my receipt printed overtop something else. 3 times I had to fax it.
Today I have asked to speak with Supervisor who then tells me that I have a 1-yr warranty and the other 4-yrs is a gift (That is not what my warranty says). There is apparently no way to speak to anyone in the US or at the HQ office in Lexington, KY. This printer is sitting on the floor completely useless and their only offer is to send me an "upgraded" machine - which I will then have to buy all new cartridges for and my warranty will no longer apply to the new model. I will NEVER buy from this company again.
If anyone has any US Phone numbers please let me know.....