Hotwire.com - Scam on Hotel Rates
I received advertisement from Hotwire.com "Save up to 60% on hotels with low Hotwire Hot-Rates" while searching internet to book a hotel. I bid on a hotel not knowing its Name. Why? I was under impression of saving ("Save up to 60% on hotels …) so I booked a hotel through Hotwire.com "Hot-Rates" deal hoping to safe at least 10-15 %. After transaction was completed I received confirmation email with hotel name. Right away I checked rates with Expedia, Travelocity and even hotel's own web site and discovered I saved ZERO. All those internet sites would charge same rates if I searched for a hotel by Name! I was scammed indeed. From a consumer prospective I truly believe it was 100% FRAUD and miss advertising from Hotwire. Right away I called them at 1-866-468-9473 to cancel transaction and I talked to Customer service representative Ashley and then Amy, id 0645, her supervisor. Amy said she could not help to cancel deal and promised a call back from her manager. On 07/31/2013 at 9:30 AM Amanda, id 1543, called me back and told basically "Dude, you screwed." She refused to cancel booking and to address my concern with upper Management.
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