Hewlett Packard Printers - New Printer by HP Has Huge Issues
HP Office Jet Pro x476 - Complaint
CONNECTICUT -- My office purchased the above officejet June 19, 2013 At first when I bought it and hooked it up it would not connect via the USB wire so I had to call in and spent most of the day trying to change things around so that it would be hooked up through the wireless. Then I came into work on July 8, 2013 and the printer would not work at all. Called and spent most of the day with tech support and they could not repair the problem so they shipped me a new one. That, I received the next morning hooked it up and spent a better part of the day getting that one to work.
Now, approx a month later Aug 8, 2013, the new one they sent is now telling me that there is an obstruction in the Ink access door (there is nothing there ) I was on the phone with Tech Support again All day trying to fix this new problem they finally said they would order me a new one and it would be shipped the next day well today is the next day and I still do not have it now I'm being told Monday. This machine has Huge Firm Ware/software issues which tech support will gladly address but you will be without a printer for as many days as they so desire..........I did explain I work for a Law Firm with time sensitive documents and was told that if I wasn't happy I can buy a contract with their representatives so someone local can deal with it... welcome to HP - Oh and by the way when you ask to lodge a complaint they just put the information in their database for statistical purposes.