Priceline - Serious Lack of Customer Support
Priceline Booking - Complaint
PORTLAND OR -- We booked a non-smoking room through Priceline. We were charged by Priceline and brought our printed receipt with us. When we arrived we were made to wait several minutes before being told that our reservation could not be found. Our presented receipt was not accepted. We were told that they only had smoking rooms left, We asked to see one and they refused saying, again, they could not find our reservation. I left my husband there to try to straighten it out while I went up the street to see if another hotel had a room. I found one and when I returned we were still being refused a room. When I called Priceline, I entered hell. 9 escalated phone calls, 7 phone calls to Budget Inn, an email from Priceline executive office. No refund. The reason? In one instance, the Budget Inn lied to Priceline to tell them they had offered us a room and we refused. The Budget Inn went further to tell Priceline that we did stay there. The Budget Inn charged Priceline. Even though Priceline had a record of the two separate lies, Priceline sided with Budget Inn. I will never use either again.