Cannot Get Sears Service to Come and Fix Machines.
Kenmore Elite Washer and Dryer - Complaint
MILWAUKEE, WISCONSIN -- I bought two new machines at the Sears outlet. Neither machine worked upon delivery. I called Sears to schedule the service on the washing machine. It was a Kenmore Elite with a computer panel screen. It would freeze up at random places in the cycle and I would have to unplug it to restart it. Before they came, I found out the dryer did not work either. The service tech told me he could not look at the dryer in the same appointment because it had not been called in. I tried to call it in but was put on hold for over half an hour (I hang up then). I have had over four appointments (4 hour windows) in two weeks when the service did not show up. I had two weeks to return the machine to the Outlet center so I returned it yesterday unfixed. The repair tech called today to say the machine was not fixable. I am still waiting to get the dryer fixed. I am operating with a taped on button to engage the switch. The part was ordered and the window was set up for today. The window passed and the tech told us the part was