Travelocity - Billing Scams and More
I went to book my hotel and this is what happened:
1. The weekend was incorrect when I went to make final purchase.
2. After I put in my account info, I hit the back button to fix the date and it processed my payment without my consent. I only knew that it processed after I got an email confirmation...however.
3. The email address was wrong, praise God it still came through, probably because it was a business email.
4. I had to speak to 3 people before anyone was willing to fix it. I was speaking with them on a Friday, finally the hotel dropped the room reservation and she said my account would be credited 12-24 hours later. My account was never billed that day. But, on Friday my account was billed 2 times for the same amount, not credited.... but money was taken out. When I called back they stated it would be 24-48 hrs for the money both charges to be put back.... One was a hold charge and the other was the actual charge for the room which doesn't make sense... if I am paying for a room right out why should I be charged a hold fee.