Direct Energy Gave My Account Information to a Stranger
Customer Service - Complaint
DALLAS, TEXAS -- Direct Energy changed the phone number on my account with out my permission or notifying me. They called a complete stranger and gave them my account information for months. The person they were calling even told them several times that the number was incorrect and they neither changed it nor called me to verify. My power was turned off because I didn't make payments that I was completely unaware of. Then they said that if I wanted it turned back on I would have to pay a fee. They didn't take any responsibility at all.
Direct Energy is a money hungry corporation that does not care about its customers.