AT&T U-Verse - Finished With U-Verse...for Good!
HDTV Bundled With Phone / Internet
HOUMA, LOUISIANA -- We are coming to the end of our contract with U-verse and I will never be going back. My complaints are mainly with the TV service as the phone and Internet have been satisfactory other that the fact that they claim the Internet is twice as fast as any other provider....bull. It is comparable, not faster.
They will tell you they use fiber optics and the newest state-of-the-art equipment. When the technicians came I noticed they were running regular coax I but I let it go and gave them the benefit of the doubt. They claimed we would be able to record four shows at once but when we tried this while watching more than one TV the screen pops up an alert forcing you to choose one of the other TV's in the house to shutdown.
When I called to complain about this I was told that my neighborhood wasn't quite set up for their "full" service. I was very angry and said that I was never given any clue that I might not be getting everything U-Verse had to offer. They suggested a more costly package that would still only allow me to record 2 HD shows and 2 SD shows simultaneously. I was told I would be able to record all shows in HD when I signed up and after many phone calls and arguments with their customer service they gave me the "upgraded" service for the same price, which like I said was still not what was advertised.
I discussed going back to Direct TV and fighting our way out of the contract. That was until I went outside the next day and noticed that the U-Verse technician had cut all the old Direct TV cables at connectors and had stolen the multi switch they were connected to off my house. I called the customer service department furious and demanded my property returned because I wanted out of this contract. They said they would contact the technician and have it returned...that was a year ago. I still have no multi switch.
I don't like the way the menu is set up either. You scan through channels and before you can read the info it switches on you too quickly forcing you to go into the full screen info just to read what the hell the show is about...irritating. They DVR's are slow and unresponsive and tend to freeze up from time tom time. I can't wait for a U-Verse representative to ask me why I'm not renewing my contract, I will be happy to remind them. By the way I got the feeling it was standard practice for them to cut the old antenna cables. Why else would they do that other than to prevent you from changing your mind and returning to your old service. I think I never heard from them because they told the technicians to do that. U-verse is dishonest and shady at best. Sadly they aren't much different that most TV services. Best thing to do is bounce around different cable/satellite companies and take advantage of new sign up deals as they come available and at least you'll save some money along the way but beware the ads and commercials. They lie to your face.