Empire Today - Incompetent Customer Service
Sales - Complaint
I ordered carpet from Empire for one room. We were able to negotiate a reasonable price, and scheduled installation in two days. Here I am, the day the carpet was supposed to have been installed, spending the past 2 hours on the phone because my order was apparently never submitted.
Company Response on :
Lynsey, we’re disappointed that your installation did not take place as scheduled and for any inconveniences that occurred as a result. This is not the service we expect for our customers, and we would like to make things right for you. We understand that you’ve cancelled your order, and we will be contacting you shortly to discuss the situation. If you have any additional questions or concerns, please contact us at 888-588-2315 x4195 or firstname.lastname@example.org. Thank you. Rebekah Clerk, National Customer Service Manager
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