Quill - New Printer Already Out of Warranty

Review by cmthru on 2013-08-10
Rating: StarStarStarEmpty StarEmpty Star
MARYLAND -- The company I work for ordered a new HP inkjet printer. It would not connect to Windows 7 no matter what I tried. Called HP tech support and was told the warranty expired this past Spring. Incredible as we had received the printer brand new in a sealed box three weeks ago. We could pay for support but I declined. Turns out that many office supply houses register computer equipment as soon as it hits their warehouse. Decided to return the printer for a full refund and get a new printer direct from HP. In fact it was cheaper.

Customer service was very gracious about handling the return. Sent prepaid shipping labels via email.

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