T Mobile - Phone Insurance Means No Phone for You
L9 - Complaint
GEORGETOWN, SOUTH CAROLINA -- Had the L9 for six months when it slipped off the couch onto to carpet and wouldn't come back on. As the "phone insurance" is supposed to cover this we notified them a.s.a.p. However we are now going on week two with out any resolution. They had us re-fax them the claim three times, re-email them twice plus so many phone conversations it would be hard to count all the time spent on hold. Plus now hearing from others like myself that the replacement phone is one that was refurbished. Needless to say not enjoying my T-mobile experience.
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