Ikea Promised to Deliver Between 11 and 3, Then 4 - 6 Then Said Nobody Was Home!
Delivery - Customer Service - Complaint
HICKESVILLE, NEW YORK -- The problem is with the delivery! I ordered some items from Ikea. Based on 2 e mails and 2 voice mails, I was promised delivery between 11 and 3 on Saturday. I changed plans and stayed in my yard - all day. At 4 no show, we tracked down the number on the website - hard to find - and called. After being about half an hour on the phone we were told the delivery would be coming between 4 and 6 the truck was running late. We cancelled more plans. At 6:30....you get the picture. We call again. What was horrible was the customer service experience.
At 6: 30 when we called since nobody had showed up - we were told, after being on hold for close to 20 minutes, that it was too late to deliver the merchandise. The delivery company claimed a failed delivery - i.e. that they had come at 5 PM and nobody was home.... But we were here all afternoon along with a friend sitting in our yard right next to the phone...nobody showed. I tried to explain this to the supervisor...silly me!
That wasn't half the problem. The supervisor, "Nicole", repeated the same thing no matter what I said. She clearly wasn't listening to a word I said, and repeatedly berated me for not listening to her! (As a customer I had a strange notion she should be listening to me).
After wasting my time - more than 71/2 hours did "Nicole" apologize for the problems? No! Did she listen to me when I tried to complain about my time being wasted and false promises made? No
I cancelled the order rather than have anything to do with Ikea again. Sunk costs - I had no interest in gambling on Ikea's promises. I love my yard but one full day being trapped here was enough! What's it they say? Fool me once....
Ikea, in other words, is "low end" in more ways than one!