Dollar Tree - Unprofessional Management And Staff!!
CHARLOTTE, NORTH CAROLINA -- This particular Dollar Tree Store # 5134 it is a pretty new location it opened up sometime this past spring. During my 1st shopping experience the store unfortunately had a person shoplifting. As I was on the line to purchase my items the so called manager called in a very loud voice "CALL THE POLICE".
Now first and foremost when she yelled this there was an older women in her late sixties or early seventy's with to what I assume her younger grandson, who had become very startled, and pretty much became frightened but she tried to stay calm due to her grandson. Now along with this there was another customer who was very pregnant and had also become alarmed with concern, but at this point we all became very concerned because the store was very quiet and all you saw was the cashier trying to make the phone call from her register and this so called manager trying to make the perpetrator stay from leaving the store.
During this time she had indicated loudly that he stole food. He stood still in the middle of the store's lane that leads to the exit and did not move not even an inch and still holding on to his so called stolen food in his bag. Now at this time I decided to leave from the lane and leave the store. As I was leaving I noticed she was holding the front door from opening, while I look back the man was very humble and still with his stolen food in his bag waiting on the police. As I was leaving I had asked the manager if she was fine and she rudely and in a very unprofessional body language vibe along with her rude mannerism's indicated to me "NO".
What I am so saddened by as I left this store is not only was this older gentleman needing food but he was fine with being held accountable for what he did, you would think she could have made less of a show and obviously help the man in some other management and professional way. This woman is less than capable of having this position. Especially when it is concerning a situation as sensitive as this. She needs a serious coaching or she should be terminated since she obviously could not handle the pressure.
Now the other day I returned for a second time and basically asked a simple question to another sales associate. This time this particular associate was crass, rude and very short with me. Unfortunately I will no longer shop at this location. I am very disappointed with my customer service experience. Thank you for your concern to this matter and hoping your company will rectify this problem since Dollar Tree Store is a very worth while brand especially during these very hard economic times.