Charter - Misinformed, Mistreated, and No Apologize Offered or Acceptable Solution
Sales Department/Customer Service - Complaint
PASADENA, CALIFORNIA -- I was offered the phone & internet service. Since my current provider is not good enough in speed terms, I decided to give it a try. The sales person spent an hour going through the process and the price looked competitive. HOWEVER, he never mentioned that the modem that Charter would give me was an ARRIS TM822 (wired modem w/o wireless router incorporated). He never mentioned either the extra charges for wireless service installation fee nor the monthly charges for wireless service. TOTAL WAS 79.99 + 3.99 each month for wireless service (?).
A guy came and installed everything. He pulled out a yellow wire from the modem and asked me to connect it to the laptop. I though he was doing that just to speed up the first connections. Then he said, ok you can unplugged the wire. Good, I signed and he left. After a while I went to check my emails and I didn't have internet. Called them and they surprised me with "Oh your order didn't include a wireless modem, we can provide you one for only 49.99 (activation fee). They never apologize for the intentional misinformation nor offer me to waive all the charges and fix the problem. ON top of that, they want me to drive to their office to return their outdated modem and cancel the service. I'll do it, I can't trust a company that behaves in such unprofessional and unethical manner.