Home Depot (New Rochell Location) - Deplorable Customer Service At New Rochelle Home Depot
The Whole Store
NEW ROCHELLE, NEW YORK -- Dear sir or Madam, please fix the extremely poor customer service at your New Rochelle NY store. I have consistently encountered DMV like service in this store for several years now (And I was going there often). Never ever have I seen such extremely bad bad attitudes and unwillingness to help in any store. I seems as if it's a store policy help customers as little as possible. Simply do a Google search for poor service at New Rochelle Home depot. And you will find story after story of people complaining about the really bad customer service coming out of this 1 Home Depot Store. Based on my search this store clearly has a top national ranking for the worst customer service. I have ever read some stories about management taking steps to address these customer service issues going back to 2009 (so obviously you know there is a serious problem with this store, and what ever you tried to do did not work).
Example: About a month ago I ask a clerk for help in the lumber dept. He starts to answer me and in mid sentence he gets a text message on his personal. The clueless clerk proceeds to have me stand right in front of him while he takes 4 minutes to send a volley of text message. No excuse me, no nothing. This experience got way worse bust too much to write about here.
Example: Today I wanted to buy some refurbished/reconditioned equipment that they had lined up in front of the store. However all of the equipment was strung together with a wire lock. I go inside and ask if I can purchase the equipment. It take literally 30 min for them to locate someone with the key to unlock the stuff. When we got to do the unlock, the clerk and I also pickup an escort from the store manager. She proceeds to tell me in a negative tone "you know there are parts missing write", "Oh.... Can you tell me what parts are missing". She does not know and could care less. Do you know if the stuff works then. "No... that's why were selling them". me: "Well they do say reconditioned on them". her: "That means there used". I proceed to explain to her the definition of re-conditioned.This banter continued for about five minutes. Finally I just said never mind this is too complicated and I walked away. Here tone in this whole thing was as if she was annoyed, and bothered by my interest in the equipment (this was the manager). If its OK for her to act this way, what do you think is permissible underneath her.
This is clearly a management issues as it is store wide. The nearest Lowe's is a good 45min ride from this store. I'm a new Loyal LOWE'S customer.