Orbitz - Terrible Experience Will Not Use Again!
Hotel Reservations - Complaint
I had an emergency and needed to cancel the reservation I made 2 hours prior. I called the hotel to cancel and they told me I had to call Orbitz direct. That is when the waste of my time began. I gave the CSR my information and I sat on hold while I waited for him to contact the hotel. Then I had to wait on the phone while he had to send them a fax! I was sitting on hold a total of 15-17 minutes. Why was it necessary for me to sit on hold while he did his work?
I offered nothing while he talked to the hotel nor while he faxed the hotel. Better yet, why couldn't I cancel with the hotel directly! I can assure you I will only make my reservations direct in the future.