Booked Flight Over a Year About, Orbitz Decided to Change That
Customer service - Complaint
MADISON, WISCONSIN -- I booked my flight to Rhode Island with a group of people over a year ago. A week to go before I travel, I got an email saying that Orbitz went through and changed my flight time, without ever contacting me. They changed it so I, just me, was getting in 8 hours later than the original booked flight. I was not stand by, so I was a little confused. Especially seeing that no one else in my party was changed. So I called, and a women in the Philippines said that it wasn't their fault it was United, in fact I never paid Orbitz, that fact differs from my receipt, and in fact I paid United directly.
Now I asked them why [snip] did I book it through you and not just through United directly and that she was wrong because I know Orbitz gets a portion of what I paid. Never the less the women told me I had to contact United.
I called United and a women in India told me that United contacted Orbitz 5 months earlier about the flight change and that it is Orbitz's fault for waiting too long, never contacting me and waited to the last minute to book me on another flight. In fact if they were prompt about it I would have gotten on a earlier flight. And seeing that it was Orbitz fault United refused to book me in any other airline, and told me to talk to Orbitz. Who said guess what... It was United's fault.
I'm amazed that this company gets by on screwing over their customers. Hopefully they go out of business.