Mernards - 3 Bad Experiences
General - Complaint
FINDLAY, OHIO -- A consumer’s guide for shopping at Mernards, the BIG CAN'T store.
After having three bad incidents ourselves and feeling the frustration
of trying to get Mernards to do the right thing, we started reading the
numerous complaints filed on the internet. We soon found some
complaints had been filed over and over again. We decide to start
the do's and don'ts list for shopping at the BIG CAN'T store.
Note, the views expressed in this article are our own and do not
necessarily represent Mernards positions, strategies or opinions.
THE DO'S AND DON'TS FOR SHOPPING AT THE BIG CAN'T STORE:
1- Do keep shopping at Mernards. We know you’re frustrated from trying to get the manager and support services to help you. There is a reason they won't help, yep, they CAN'T. So keep shopping at
Mernards. Now be smart, never buy any high price ticket items, EVER.
Only buy low price items that are cheaper than you can find anywhere
else. It's to your advantage. Use Mernards as a five and dime store.
2- Do buy any items that are free after rebate. Give the items away
away if you want, but use the rebates to buy the small ticket items
you normally purchase. The only cost to you is the price of a stamp
to mail in your rebates. Note you can send in multiple rebates in
3- Don't ever buy any item that requires you to add gasoline. The
warranty becomes void it you do. If it breaks down because they sold you a defective one, they won't take it back. Why? Because they CAN'T, you voided the warranty. (numerous complaints filed)
4- Don't ever buy custom items. For example, don't buy custom
cabinets, there is a 25% return fee. If they make a mistake and send you the wrong style or color, they won't take them back without a 25% charge. Why, they CAN'T. (multiple complaints filed)
5- Don't bother asking for a discount on a display model. You’re just
wasting your time. They won't give you one. Why, they CAN'T.
(happened to us) Be careful, they might try to charge you a $10
6- Don't ever buy an item off their internet site. You might think you’re
getting a new item, but they freely substitute display models or even a
returned and/or damaged one. (yea I know, false advertising, happened
7- Don't think because you spend thousand of dollars every year in
their store that they will make things right when you have a valid complaint. They will not. Why? Because they CAN'T. (happened to us)
8- Don't bother contacting a manager or Mernards support. They will not help out. They are a united front that will give you the run-around until you get tired of complaining. If you are persistent enough to get an actual answer, the answer will be, they CAN'T. (happened to us)
9- Don't bother filling complaints with state and federal agencies, it's
a waste of your time. The BBB has sent them numerous complaints.
They don't respond. They are a company without scruples.
10- Do take multiple picture of your vehicle if it is damage by Mernards
in their yard. They will lie about who's fault it was and you will have to take them to small claims court. They will bring in a high price lawyer.
If you don't have pictures, there is a good chance you will lose. (the
person who filed this had pictures – he won)
11- Don’t expect Mernards to bring in an item from another store. They
will not. Why, they CAN'T. (I don’t know of another store that won’t do
this) (happened to us)
12- Don't buy any large quantities of building or landscaping materials
and have them delivered. They may include damaged and returned
items in the lot (on purpose). Do not accept them or return them as
soon as possible. Good luck!
13- Don't buy large quantities of an item on sale that are stored off the
premises and have them delivered. This is Mernards way of reducing
their crap inventory of that item and they will dump them on you.
(happened to us)
14- Don't expect Mernards to stand behind the products and services
they sell. For most of their higher price items and services, they do
not. Why, they CAN'T. (they always have an excuse)
Last- Do hate Mernards. You’re hate has manifested because you
were forced to see the truth. Mernards is a store without scruples.
They do not value their customers, even their best ones. We know
most stores would bend over backwards to keep customers like us. Mernards is definitely not one of them. Now, do not let your hate
consume you, stay focused. The only way to hurt Mernards is to
reduce their customers base. Feel free to add to the do’s and don’ts
list. Push this list around on Facebook, Twitter or what ever media you want to use. Bad mouth Mernards to who ever will listen. Print the list out and pass it around to Mernards customers. At the very
least, it’s fun reading. If you are really pissed, take out an add in
the local paper. Lets get the truth out about the BIG CAN'T store. Who knows, maybe someday Mernards will want us back as customers. Then we can look them straight in the eye and say,
Translation, when Mernards says they CAN'T, what they truly mean
is they WON’T. We know most stores routinely do what Mernards
says they CAN'T, but those stores want to keep us as customers.
If you are a customers that still thinks Mernards is a good store, I
invite to read the complaints on the multiple sites that have been
started just to report them. Reserve lots of time, the list of complaints
goes on and on. Remember, most people don’t even file complaints.
So to have this many complaints filed is testimony to their customer
service or lack there of. (there are even complaints file by their own
employees) If you still continued to shop at Mernards and buy big ticket
items, it’s just matter of time until you will see the true side of Mernards. Then don’t wine and complain, at least you were told a head of time, you just chose to not to believe.
We sent a version of this article to Mernards to see if they wanted
to add to the list. We told them it could save them time if the customers knew a head of time what complaints had no chance of any action being taken by Mernards. No response! We imagine if they had
responded, they probably would have said “they CAN’T”.
Subject - Do you want to add to our list. We wrote this article to help us get over our frustration with
Mernards. Then we though, this could benefit both of us. We’re sure
you’re tired of getting all those complaints from worthless customer.
We’re sure you’re tired of having to give them the run-around until
they quit complaining. Just give us a list of the thing customers
complain about the most. We will add them to our list. Hurry, we
will be posting this soon. If the customers already knows a head of
time about issues you CAN'T do anything about, maybe you will
get less complaints. Yeah, I know, it’s a win-win for both of us.