Orbitz - Incompetent Morons!! Charged For Hotel That Was Full
Hotel Reservation - Complaint
I will never book with Orbitz again. After getting an e-mail confirmation of my hotel reservation we drove 300 miles only to be told that the hotel is full. I called Orbitz and after spending 2 hours with them on the phone with 3 different people. They sent us to another hotel but turned out they booked us for the following night. It was the worst vocation of my life. After all that they had the audacity to charge my bank account for the hotel. Then it took me another 40 minutes to explain to the incompetent supervisor that they need to refund me because we did not step a foot in either of the hotels.