Clear - Cut-Rate Internet Provider With Serious Reliability Problems
$35 Unlimited Plan - Complaint
WASHINGTON, DISTRICT OF COLUMBIA -- Clear Wireless service, while relatively cheap, suffers from periodic outages that last from 24 hours to up to one week. Worse, the outages appear to be part of the Clear business plan. When it works, Clear service is generally OK. It never reaches advertised speeds, has routine slow-downs and brief outages, but not too much to complain about.
What really drives a knife into the customer's back, however, are the outages. When they come, there is zero notice, zero internet, and entirely misleading responses from Clear customer support. The outages happen once every couple or few months, and can last for days. As I write this, my service has just come back after three days.
Clear is unusual among service providers in that they appear to have made the calculation that it is cheaper to rebate those few persistent complaining customers or even lose one or two in the wake of an outage rather than pay a service technician overtime to fix something. Hence, service gaps that would doom any other company are taken by Clear as a viable cost management strategy.
The bottom line is that if you cannot afford random, unannounced, and prolonged blackouts with your internet service, avoid Clear like the customer service plague that it truly is.