Tiger Direct - Bad Customer Service!!
Tech Part Order - Complaint
EL PASO, TEXAS -- I ordered and paid for a battery for my son's laptop on 6/17/13 from Tiger Direct and the tech clerk check availability and it was in stock and I would have it in a few days. I returned to the store 2 weeks later to find out status of my order(sales order# 575006) and was told it was on backorder and there was no ETA?? At that time the tech clerk said I could not cancel order or request my money back.
I went back again three weeks later and was told the vendor never received TigerDirect order and my battery would ship overnight and of course charge TigerDirect. On 7/27/13 when the battery finally arrived I pick it up and come to find out the battery did not function?? Again 2 days later back to TigerDirect and they had to order which up to today there is no...ETA.. Again I spoke to the tech clerk who explained there was nothing he could do!! I spoke to woman tech clerk would tried to help but explained she was no familiar with the department? I spoke to one of the store manager who started out not so nice but I explained to him I was the customer and deserved to be treated with respect. My son is leaving for college and doesn't have the battery for his laptop. Very upset about the whole situation. I hope this gives you an insight of the way TigerDirect does their business. I will never a single thing from this company ever again!!