Washington Mutual Complaint - Not like all the other banks--WORSE!
FLORIDA -- I was hopeful of the concept Washington Mutual claims in their TV advertising and branch system. It is disappointing that it is all untrue, but the real problem is that their business practices are not only unethical but actually illegal in this county. I opened a 'free checking' account with Washington Mutual after being with the same bank for over 10 years. I was sucked into their advertising and thought I should give them a try. I received a letter in the mail making it worth my time and effort to change banks, $75.00 American Express Gift Cheque to open a free checking account. I read the letter VERY carefully. Went into the branch to open the account and the customer service rep made me open a savings account too. I told her, that is a bait and switch, you can not advertise one thing and then arm twist your customer into something else. I went through with it, mainly because I had taken time off of work to open the account with my husband. The CSR said that their were no fees, so what the heck. All the banks require some kind of cross sell. But it annoyed me enough to wait until the branch manager came back from some conference a couple days later to put in my complaint directly. He was obviously the one that was attempting to encourage cross selling in his employees, but ineptly apologized, promised their would be no further problems. This month I got a $5.00 service fee on the savings account, reversing it is a solution yes, but these people are operating in an unethical, illegal way, why do we have to tolerate it?
Don't open an account with Washington Mutual, they aren't like all the other banks--they are WORSE
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