Misrepresentation by Hotwire - DO NOT USE THEM!
Hotel - Complaint
NORTH BERGEN, NEW JERSEY -- I booked a hotel room with two queen beds in North Bergen, NJ through Hotwire website. While making the booking, it did give me an option of a one King size bed and a pull out couch or a room with two queen beds. I chose the room with two queen beds. When we got there, the front desk told us that Hotwire only has rooms with King size beds and a pull out couch. If we wanted the room with two queen beds, it would be $30.00 extra!
Called Hotwire but they pointed out the disclaimer that they have: 'All rooms are guaranteed to sleep the number of guests you provided during your search, but we cannot guarantee the number of beds.' So of course, we had to pay the extra money. It seems that in the time we were at this hotel, three other people showed up with the same problem as ours. Please stay away from Hotwire if you don't want to ruin your vacation.