Expedia.com - Worst Customer Service and System
Cancun Vacation - Complaint
I made a Cancun reservation for 3. They charged airline tickets twice which is $1711 each time.
I called and spoke to American Airlines and AMEX and confirmed that they charged twice and only Expedia can reverse this reservation because they made it.
I spoke with 13 Expedia representatives and supervisors. Non of these people helped me and kept saying they did not charge on my credit card. I replied "Wow, you did not charge and I still have itinerary. Then, it is free vacation?" and he said "Congratulation!" and showed me attitude. Since he could not find the transaction with my credit card number, he told me to call banker to check. Why I need to call my credit card company and whether I paid with right credit card?
Anyways, I called AMEX and we did conference call and confirmed that my credit card was right and they charged twice. Then, Expedia representative hung up.
What a nice service???? Both of AMEX representative and I was shocked.
Anyways, I'm still calling to Expedia and on hold over 6 hours.
Finally, The supervisor, Chris told me that they made only 3 tickets on the system and I begged her to go to www.aa.com and check how much they charged. I told her "please' 3 times and she replied that ever she wants to say and hung up.
I called American Airline again and explained what they did and how much I tried to fix. After the representative heard my story and sympathized me, she decided to call Expedia and confirmed there's 6 fright tickets were purchased.
After AA representative explained and hung up, Expedia representative turned back to the way they were. She refused what they double-charged and kept telling me that they charged only 3 tickets on her system.
Now, I called my credit card company and disputed charges.
That was the only way I could resolve the issue.
Expedia should issue a trouble ticket and tried to find why this happened.
Damn Expedia. What a nice company!!!