Time Warner Cable - Poor/no Service, Phone Call Run-Around,no Recourse
Customer Service - Complaint
PORTLAND, MAINE -- Calling Time Warner Cable customer service has been a waste of time. I typically spend 10-15 minutes giving them my information only to be handed off to another customer service person who starts the process all over again. I have to drive to their office where I wait in line and there is no supervisor to talk to and no one to hear a complaint.
It took me 4 trips to get them to send the bill to the correct address and in the meantime they disconnected the service. The people at the office always say the problem will be taken care of. Sometimes it is - sometimes it isn't. Other times they don't show up for appointments and its impossible to get anything but more runaround.